Frequently Asked Questions

Everything you need to know about shopping for your home and garden.

What are your delivery options and timeframes?

We offer standard UK delivery within 3-5 working days, as well as a specialized local delivery service for larger items like garden furniture and heavy compost bags.

Can I return a plant if it's not healthy?

Yes, we offer a 2-year hardy plant guarantee. If your plant fails to thrive despite proper care, return it with your receipt and the original plant label for a replacement or refund.

Do you offer a Click and Collect service?

Absolutely. You can place your order online and select 'Click and Collect' at checkout. Your items will typically be ready for pickup at our Almondsbury center within 24 hours.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal and Apple Pay for a secure checkout experience.

How do I track my furniture order?

Once your order has been dispatched, you will receive an email containing a tracking link and a contact number for our logistics team to coordinate a delivery window.

Are your gift vouchers valid online and in-store?

Currently, Almondsbury Garden Centre gift cards can be redeemed both at our physical store locations and for any purchases made through our official website.